Privacy Policy
Visalia Community Bank values the trust you place in us to protect your personal financial information. We are proud to share this policy we have established to protect you and your privacy.
Important Notice Regarding Privacy
This Privacy Notice applies to our customers who obtain products and services from us for personal, family or household purposes. It contains important information about our privacy polices, because it describes how we deal with "personal information" about you as our customer. We may change our privacy policy from time to time and will let you know if this Notice is changed as a result.
What is Personal Information?
Generally, "personal information" is the nonpublic financial information you provide to us in connection with obtaining a consumer product or service, such as a deposit account, loan account, or safe deposit box. Publicly available information is not covered.
What types of information do we collect?
To best serve you, and manage our business, it is important that we collect and maintain accurate personal information about you. We collect personal information such as name, address, social security number, birth date, deposit and loan balances, and transaction and credit histories.
We collect personal information about you from the following sources:
- Information we receive from you on applications or other forms;
- Information about your transaction with us or others; and
- Information we receive from a consumer reporting agency.
What information do we disclose?
Our policy is that we do not disclose personal information about you to anyone, except as permitted by law or as disclosed in this notice. This means that we share information about you with others under certain circumstances specifically permitted by the laws that govern us. For example, we are permitted to share nonpublic information about you in order to service your loans or accounts or to respond to legal requirements. We disclose information about you to companies who perform services for the Bank, such as companies that provide check printing or electronic banking services. We also share nonpublic personal information with third parties in connection with the "Joint Marketing and Servicing Arrangements" described below.
Do we disclose information in Joint Marketing and Servicing Arrangements?
We may disclose all of the information we collect, as described above, with other companies that perform marketing or services on our behalf or with financial institutions with whom we have joint marketing arrangements to provide financial products or services. We do not share customer information with outside companies for the purpose of marketing non-financial products to you.
How do we treat information about former customers?
If you decide to close your account(s) or become an inactive customer, we will continue to adhere to the privacy policies and practices described in this notice.
How do we protect the security and integrity of your personal information?
Only employees who need to know your personal information will have access to the information. We maintain physical, electronic, and procedural safeguards to protect your personal information, in compliance with federal standards. Our security standards are designed to protect against unauthorized access to your account information, including access through the Internet. Our information security technology is tested periodically to assure that customer information is protected. Additionally, we require the companies to whom we provide customer information for joint marketing or servicing purposes to maintain security standards to protect the information.
Keeping up to date with our Privacy Policy
Visalia Community Bank will provide you with our Privacy Policy before you establish your account relationship and annually as long as you maintain an ongoing relationship with us. You can review our current policy here (our Web site at www.vcb.com)or by requesting a copy from your local branch.
Web Site Privacy Policy
Visalia Community Bank respects your privacy and wants you to be aware of its policies regarding its use of information it collects about you.
When you visit our web site to read or download information we record the following:
- The name of the domain from which you access the Internet (for example, aol.com if you are connecting through America Online);
- The internet address of the web site which you linked directly to our site, if any (for example, www.yahoo.com if you are using the Yahoo search engine.)
- The type of web browsing software you use to visit our site.
- The date and time you access our site;
- When you identify yourself so that we can respond to an inquiry or request from you, make a comment requiring correspondence, or submit a complaint, various employees may be required to see your information.
We adhere to the following principles in handling the information you provide:
- We use your personal information only for the purpose for which it was originally collected.
- We keep your personal identifying numbers in secure systems.
- Only employees with a business reason to do so access your information and identifying numbers.
- We do not disclose your information outside Visalia Community Bank, except as permitted by law.
- We want to remind you that sending e-mail to info@vcb.com is not necessarily secure against interception. If your information is very sensitive, or includes personal or confidential information, such as your account, ATM, check card, or Social Security number, you should either send it to us using the secure-mail link that is available through our Internet Banking product or send it to us by postal mail.
- Provide privacy compliance training to all appropriate personnel on a regular basis.
- Monitor the privacy compliance program and the suitability of the privacy notice to actual bank practices, and
- Revise the privacy notice as needed.
The Board, Management and staff of Visalia Community Bank will be committed to protecting the sensitive information furnished on a daily basis by bank customers through their use of the bank's products and services.
